1xBet Customer Service: How to Contact Support?

How to Contact 1xBet Customer Service? 

There are 6 ways to contact customer support. The 1xBet customer services phone number and live chat are some of the most immediate ways to get help. However, you can also use the support email or social media.

From the social media options, WhatsApp provides a 1xBet customer service free phone number you can send messages to. Signal, Imo, and X are also available options.

The 1xBet customer service live chat is available 24/7, though you first go through a chatbot before reaching live agents. Still, it’s one of the most reliable ways to reach a live agent. Below, we list the possible ways you can contact support.

1xBet Customer Service

How to Make a Complaint About a Bookmaker?

Now that you know the answer to “How do I contact 1xBet customer service?,” it’s time to discuss the complaints process. The complaints process at a bookmaker is what you use when you have severe problems. We’re not talking about getting advice on the 1xBet registration process.

We mean serious issues, like your funds being mismanaged or incorrect game results. You contact 1xBet online customer service to let them know of your complaint, and they usually sort it out. However, what are the valid reasons for filing a complaint with the bookie?

• Sudden closure of your 1xBet account without a valid reason
• 1xBet bonus, fixed odds on pre-match or live betting options
• Illegal terms and conditions or activities
• Non-payment or mismanagement of your winnings

Understanding the Challenge

Making complaints isn’t always a smooth process. Sometimes, you encounter issues while filing the complaint with the 1xBet customer relations. Each bookmaker and licencing authority has different ways of handling complaints. 

As such, you might not get back the money you lost or the outcome you want. Still, by making a complaint, you notify the bookie and its licencing authority of the issue. 

Hopefully, this means you’re less likely to experience the same problem again, even if you don’t get a satisfactory resolution.

Initial Steps for Resolution

When contacting the bookmaker with your complaint, you must use the email instead of the 1xBet customer service 24/7 live chat. It’s one of the bookie’s requirements and ensures you have written evidence you can use if you need to escalate the complaint.

Typically, you have 10 days from the time you become aware of the incident to submit your complaint. If the issue is related to bet calculations for Cyber-Live games, you must make the complaint within 72 hours.

Customer support will aim to handle the complaint within 30 days. However, if resolving the problem requires the client’s input or any other further information, they can extend this period by another 30 days.

Legal and Adjudicative Recourse

If contacting the support team doesn’t work out, then you can submit the complaint to the authority that licences the 1xBet website. In this case, that’s Curacao eGaming. You can access the complaints portal through the licence seal located at the bottom of the screen or on the official website for Curacao eGaming.

When contacting the licencing authority, you must provide information such as your personal information, your 1xBet account login, and the details regarding the complaint.

Curacao eGaming

Curacao eGaming