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How to Contact BlueFox Customer Service? 24/7 Assistance

Find out how you can file complaints at this bookmaker. We also examine the different support channels and check for a BlueFox customer number, email, etc.

Luke Jones
Luke Jones

Last Updated: 2024-10-02

Ziv Chen

6 minutes read

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Bluefox
Licenses: UK, Malta
  • Great selection of sports
  • User friendly interface
  • Live betting options
  • Get Bonus
    Payment Methods
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    Overall Rating

    4/5

    A bookmaker’s customer support channels are always essential to know. It’s the only form of help you can access when using the sports betting platform. That’s why we’re looking into whether a BlueFox Casino customer service free phone number is available. 

    We also check for a live chat and support email. However, sometimes, there are more pressing issues that a BlueFox Casino customer services phone number can’t solve. That’s why the complaints process at this bookmaker is also examined.

    How to Contact BlueFox Casino Customer Service? 

    When checking out the contact methods for support, I didn’t find a BlueFox Casino customer service telephone number. Instead, the primary ways to contact the team are via support email or live chat. 

    BlueFox Casino customer service live chat is available 24/7 and is the best way to contact the team. You can get help within a few seconds to minutes and use it to find answers to your questions. 

    While there’s a dedicated Help Centre, you can also search for common FAQs in the live chat. Below, we list the different methods you can use in answer to the question, “How do I contact BlueFox Casino customer service?”

    Live Chat

    Yes 

    BlueFox customer service number

    N/A

    Email Support

    [email protected]

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    Image Credits: BlueFox

    How to Make a Complaint About a Bookmaker?

    If contacting BlueFox Casino customer service 24/7 with your problem doesn’t work, you can consider lodging an official complaint. This is also ideal for disputes that are more severe than the typical issue. 

    For example, you wouldn’t make a complaint to find out more about the BlueFox Casino registration process. However, you would file a complaint for the following reasons:

    • Unfair closure of your BlueFox Casino account

    • Fixed BlueFox Casino betting odds

    • Wrong game or live betting results and winnings

    • Illegal activity, like underage gambling

    Understanding the Challenge

    Sometimes, issues can come up with complaints. It’s not always an issue, but many bookmakers use international or offshore licensing authorities. As such, the regulations and rules surrounding complaints can be different than those in your jurisdiction. 

    That’s why it’s important to know the licence the bookie holds and what process you should follow when making a complaint.

    Initial Steps for Resolution

    Bettors should raise their complaint within 6 months from when the issue occurred. Whether you’re a BlueFox Casino new customer or an existing one, you must use the support email to file your complaint.

    In the message, describe the issue and add necessary details like your name and account information. You should also add any screenshots, timestamps, or dates of the dispute. The bookmaker will acknowledge receipt of the complaint within 24 hours. They further aim to resolve it within 8 weeks.

    Legal and Adjudicative Recourse

    Bettors have the further option of escalating the issue if contacting BlueFox Casino customer relations doesn’t work. The BlueFox Casino website has two different licences, depending on where you’re playing from. 

    The Malta Gaming Authority (shortened to MGA) licences this casino for an international audience. All non-UK bettors will be using the MGA licence to play. You contact them with complaints using the following portal, filling in all of the requested fields:

    • Complaints Portal: https://www.mga.org.mt/player-hub/lodge-a-complaint/

      image.png

      Image Credits: BlueFox

      If you’re a UK bettor, then you’ll use the site under its UK Gambling Commission (UKGC) licence. The following page will explain more about the UKGC complaints process:

    • Complaints: www.gamblingcommission.gov.uk/public-and-players/complaints

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      Image Credits: Gambling Commission

    Alternative Ways to File a Complaint Against BlueFox Casino

    Sometimes, even after contacting the BlueFox Casino online customer service and licensing authority, you’re still unhappy with the dispute’s resolution. In that case, you might be looking for alternative ways to complain. 

    This bookmaker partners with eCOGRA, an organization that offers an Alternative Dispute Resolution (ADR) service. You can access their complaints portal on this page. Simply follow the eCOGRA Dispute Form’s four steps to file your complaint.

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    Image Credits: eCOGRA

    The only other option is to leave a review on sites like Trustpilot. While this won’t be an official complaint, it will inform others of the issue. However, this bookmaker isn’t very active on the platform, so you might not receive a response to your review.

    Luke Jones
    Luke JonesSports Betting Writer

    With over a decade of experience writing about sports, sports betting, and iGaming, Luke has witnessed the industry’s evolution first-hand. A fan of football, blackjack and live dealer games, Luke is always keeping an eye on the sports betting and iGaming scenes.