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How to Contact Sportaza Customer Service | Support Channels Detailed

Name: Sportaza
Brand: Sportaza

Understand how to contact the Sportaza customer care team in this expert guide. Uncover the Sportaza customer care helpline, email address, and more.

Luke Jones

Sports Betting Writer

Last updated: 2024-08-15

Fact checked by:

Ziv Chen

Sports Betting Editor

6 minutes read

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Sportaza

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Table of Contents

If you have any issues or questions while using Sportaza, it’s pretty simple to get in touch with the friendly and professional customer support team. Sportaza customer support is available 24/7 through several different channels. In this guide, we’ll show you how to speak to the Sportaza customer care team and file an official complaint if you need to.

How to Contact Sportaza Customer Service?

No matter what page you’re on, it’s easy to get in touch with the Sportaza customer care team – simply open the red live chat icon in the bottom corner of the page. Alternatively, you can scroll down the page to select the live chat button.

Both options will open up a dialogue box that lets you enter your name, email and question. Pressing start chat will forward your message to the team, and you should be connected to a representative within a couple of minutes maximum.

Alternatively, you can check the FAQ page for instant answers to common issues or send an email to the Sportaza customer service email address. Unfortunately, no Sportaza customer service WhatsApp number or telephone support is currently available.

Live chat	24/7
Phone	Sportaza customer phone number is unavailable
Email	support@sportaza.com

How To Make a Complaint About Sportaza

While using an online betting platform like Sportaza, you can contact customer support if you encounter any kind of issue. They’re on hand to help, with fast response times to ensure you can get back to betting.

While the Sportaza 24/7 customer service team will always do their best to help, you can take further action if their response is unsatisfactory. Licensed betting sites like Sportaza have a moral and legal responsibility to act fairly and resolve any issues. If you feel you’ve been treated unfairly in some way, you can file an official complaint against Sportaza.

Understanding the Challenge

Sportaza is licensed in Curacao and must adhere to the terms of its licence to avoid fines and other penalties. However, it’s still possible that you might encounter an issue while betting on the platform. Problems that users might face include:

•    Deposits not being credited
•    Sportaza bonuses not working
•    Offers being cancelled or removed
•    Withdrawals not processing
•    Your account being closed without warning
•    Issues with the Sportaza sign-up process
•    Bets settling incorrectly with no payout

Initial Steps for Resolution

If you have an issue while using Sportaza Sportsbook, it’s pretty straightforward to speak to the customer support team. This should always be your first step, as they’re available 24/7 to assist. You can open the live chat from any page of the site, but it’s also possible to send an email or check the FAQ page.

However you choose to contact the customer support team, make sure you provide all the details of the issue you’re having. The more information you provide, the faster the support representative can help you and hopefully resolve the issue. However, if your problem isn’t dealt with or the resolution isn’t satisfactory, you can take further action.

Legal and Adjudicative Recourse

As Sportaza is licensed by Curacao, you can find details of how to take your complaint further on the Curacao Gaming licence website. It instructs users to file Sportaza customer complaints if the platform fails to respond to their requests. You should detail your complaint in written form to the Sportaza customer service email address complaints@sportaza.com.

In your complaint, you should list:

•    Your account username
•    Full name and email address linked to account
•    A detailed summary of the issue, including dates and times

The Complaints Resolution Committee will then review the evidence and provide a resolution within ten days.

Alternative Ways to File a Complaint Against Sportaza

If you find that the outcome presented by the Complaints Resolution Committee isn’t acceptable, you can file a complaint through the following methods:

• Alternative Dispute Resolution Provider – External dispute resolution services like eCOGRA and IBAS can adjudicate on your behalf and attempt to resolve your issue. Contact one of these services to receive support, and they will act independently to ensure a fair outcome is reached.
• Social media – App stores and other sites, like Trustpilot, are excellent ways to leave reviews about your experiences. This not only helps other users learn more about potential issues, but it can also shed light on your problems. Plus, the customer support team may reach out to you to try to solve your issue to maintain a positive image.

Luke JonesSports Betting Writer

With over a decade of experience writing about sports, sports betting, and iGaming, Luke has witnessed the industry’s evolution first-hand. A fan of football, blackjack and live dealer games, Luke is always keeping an eye on the sports betting and iGaming scenes.