Betting
How to Contact 1xBit Support & Handle Complaints Effectively
Let’s be honest, when you’re dealing with crypto betting platforms like 1xBit, customer support matters more than most people think. Whether it’s a withdrawal stuck on pending, a bonus that didn’t apply, or something more serious like account access issues, you want to know that someone’s got your back. The good news is that 1xBit customer support does offer multiple ways to get help, including 24/7 live chat and multilingual assistance. Read below to see how to contact 1xBit, what to expect in terms of response times, and how to file a complaint or escalate disputes. Whether you're facing a bonus issue or just need general help, this article has you covered.
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- No KYC
- Cashback for every bet on sport
- VIP loyalty program
Available Support Channels at 1xBit
If you’re in a jam, your first move should be 1xBit live chat. It’s fast, available 24/7, and accessible from both desktop and mobile. But if your issue is more complex, like missing crypto confirmations or verifying documents, email is a better route.
1xBit Support Options
- Live Chat: The friendly support team offers quick help, especially for payment or login issues.
- Email Support: Send your message to support-en@1x-bit.com. Used for complaints, account verification, and escalated issues. There are many different emails to use that relate to different sections. You are able to find these emails on the 1xbit platform.
Email Support
- Help Center: A searchable FAQ hub with topics on deposits, bonuses, registration, and mobile issues.
- Telegram (Beta): Community channel provides updates and feedback.
- Multilingual Support: 1xBit provides support in major global languages, including the following:
- English
- Spanish
- Russian
- German
- French
Support Access Table
I have put a detailed table together that highlights the key information for customer support methods at 1xBit casino:
| Support Method | Availability | Typical Response Time | Best For |
| Live Chat | 24/7 | Under 5 mins | Urgent issues, payment problems |
| 24/7 | 12–24 hours | Account verification, complaints | |
| Help Center | Self-service | Instant | FAQs, how-to guides |
| Telegram (Beta) | Limited hours | Varies | Community updates |
From my point of view, the live chat feature is your best bet for real-time resolution. For deeper issues, email gets more attention, but expect a wait.
When to Contact Support at 1xBit
You don’t need to contact support for every tiny issue, but there are times when it’s absolutely necessary. Here are common examples from my own experience and the crypto betting community:
- Common Reasons to Reach Out:
- Deposit or withdrawal delays
- Bonus not credited or not showing in the account
- Login or account access problems
- Verification document reviews (when requested)
- App-related errors or wallet glitches
Before contacting support, take screenshots of the problem or error messages. These help agents understand your issue faster and improve your odds of a smooth fix.
Contact Support at 1xBit
How to File a Complaint with 1xBit
If you’ve already tried live chat and your issue isn’t resolved, it’s time to escalate via email. Follow the simple steps below and learn how to file a 1xBit complaint:
- 1
Start with live chat and explain the problem, and try to get a resolution.
- 2
If unresolved, send an email to: support-en@1x-bit.com
- 3
Make sure to include the following information:
- Your username or account ID
- A clear summary of the issue
- Screenshots of relevant pages, transaction IDs, or messages
- The date/time the issue occurred
- 4
Allow 1–3 business days for a reply (complex issues may take longer)
- 5
Keep a copy of all correspondence for your records
- 6
It's important to structure your email with bullet points and proof, as it’s more effective than vague rants.
Dispute Resolution & Escalation Path
If you are not happy with the response from 1xBit, you can escalate your issue and complete the following steps:
Reply to their support email and ask for escalation
Contact Curacao eGaming via their official complaints portal
Post detailed, factual threads on crypto betting forums like Bitcointalk or Reddit
Always back up your claims with timestamps, transaction IDs, and screenshots
Responsiveness and User Feedback
1xBit live chat is fast and fairly knowledgeable for routine issues like deposits or bonus claims. Email support handles tougher requests, but takes longer. The user feedback across forums is mixed:
Many users praise the fast support response via live chat
Others report slow replies for larger disputes or withdrawal verification
Most issues are resolved when users provide the right documentation upfront
Final Thoughts: How Reliable Is 1xBit Support in 2025?
As someone who’s contacted 1xBit support multiple times over the years, I’d rate it as above average for a crypto betting site, but not without flaws. The live chat is reliable for most everyday issues, and email support does get results if you’re patient and clear.
If you know how to navigate the system, 1xBit customer support will usually come through. But if things go sideways, knowing how to file a complaint with 1xBit and escalate smartly gives you the upper hand.
FAQ – 1xBit Customer Support & Complaints
You can send support queries or complaints to support-en@1x-bit.com.
Yes, of course it does. There is a 24/7 live chat available on both mobile and desktop. It’s the fastest way to get help.
Yes. You can contact the Curacao eGaming Authority if internal support doesn’t resolve your issue. Use their official complaint page.
Try live chat → escalate via email → contact Curacao eGaming → consider posting on forums if you have evidence and still no resolution.
Yes, indeed it does. There is a helpful multilingual customer service available in languages like English, Russian, Spanish, French, and German.
While 1xBit is mostly no-KYC, some high-value withdrawals may trigger a document request. If asked, you’ll upload them through a secure link provided by support via email.
Carla Naude is a young energetic and experienced lady who has a passion for the iGaming industry and loves writing articles. She enjoys sharing her knowledge and enthusiasm for the online gambling industry. She strives to make an effort to provide gamblers and readers with top-quality articles and informational guides.
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