Betting
31 Bets Customer Support & Complaints: How to Get Help Quickly
Are you trying to get hold of the 31 Bets customer support team? If so, stick around as we explain everything you need to know about customer support and complaints at 31 Bets. This informative guide provides a clear breakdown of the 31 Bets customer support options, how to file a complaint, and the steps to escalate unresolved issues. Whether you’re dealing with a bonus query, an account issue, or a payment delay, you’ll find everything you need to know here.
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Available Customer Support Channels at 31 Bets
31 Bets offers several customer service options to assist players with both basic inquiries and more complex issues. While there is currently no dedicated phone line, users can reach out through modern and accessible channels that cater to different types of requests. Here is a table overview of the key support options available at 31 Bets:
Support Method | Availability | How to Access | Best For |
Live Chat | 24/7 (usually) | On-site via desktop or mobile | Urgent issues, real-time assistance |
Email Support | 24–48 hour response | support@31bets.com | Document-heavy cases, KYC/verification problems |
Help Centre / FAQ | 24/7 | Linked in website footer | Self-service for general topics |
Social Media | Limited hours | Twitter, Facebook | Promo questions, public engagement |
After personally dealing with the customer support team and figuring things out on the platform, the following things stood out to me:
- The 31 Bets live chat is the most recommended method for quick support and is often staffed around the clock.
- Email is useful for queries that may require attachments or detailed background, such as account verification or payment disputes.
- The FAQ section includes guides on deposits, withdrawals, bonus terms, and troubleshooting.
- No telephone support is currently offered, which may be a drawback for some users.
Most users report that live chat agents are prompt and professional. However, based on customer reviews and personal experience, the email responses may take up to 48 hours, especially during peak periods.
When to Contact 31 Bets Support
You should consider contacting customer service at 31 Bets if you experience any of the following issues:
- Trouble logging in or resetting your password
- A bonus not credited after a qualifying deposit
- Withdrawal delays or declined transactions
- Problems uploading KYC documents
- Incorrect or delayed bet settlements
In most cases, reaching out to 31 Bets customer support via live chat can resolve the issue within minutes. You can find the customer live support feature in the menu section. It will take you directly to the chat. Enter your username and email, and your conversation will start with a helpful team member. For more complex or sensitive topics, use email support and retain all correspondence.
When to Contact 31 Bets Support
How to File a Complaint with 31 Bets
If your concern isn't resolved by frontline support, you can escalate it as a formal complaint. I was lucky enough not to experience anything like this, but if you do, here is how to handle betting site complaints at 31 Bets:
Contact customer support first via live chat or email
If the issue remains unresolved, file a formal complaint through the website or by emailing the support team with the subject “Complaint”.
Provide all relevant details:
- Your account ID or username
- A clear summary of the issue
- A timeline of events
- Any supporting documentation or screenshots.
Wait for a formal written reply, usually within 7–14 days
Be sure to remain polite and professional in your messages. Clear and thorough communication helps speed up the process and leads to more favourable outcomes.
How to Escalate a Complaint: ADR Explained
If your complaint is not resolved to your satisfaction within 8 weeks, or you receive a final response you disagree with, you have the right to escalate it to an Alternative Dispute Resolution Gambling (ADR) service.
As a licensed operator (usually under a jurisdiction like Malta or Curaçao), 31 Bets is required to partner with an independent ADR provider. These third-party organisations investigate and resolve disputes at no cost to the player.
Currently, 31 Bets works with eCOGRA (Example – verify on their website or licensing body). Here’s how ADR works:
- Submit your unresolved betting complaints via the ADR provider’s website.
- Provide all correspondence and evidence.
- The ADR will independently review the case.
- Their decision may be legally binding, depending on licensing rules.
You can also find more information on dispute resolution through the UK Gambling Commission if 31 Bets is UK-licensed.
Carla Naude is a young energetic and experienced lady who has a passion for the iGaming industry and loves writing articles. She enjoys sharing her knowledge and enthusiasm for the online gambling industry. She strives to make an effort to provide gamblers and readers with top-quality articles and informational guides.