BetBeast Customer Service: How to Reach Support Agents?

The problems can be live betting issues or struggling to claim a soccer betting promotion. Explore how to get customer support at BetBeast and the process for making a complaint.

How to Contact BetBeast Customer Service?

Our first step is to check whether there’s a BetBeast customer phone number, live chat, or email. When we looked into this, we found that the 24/7 live chat is the best way to contact live agents.

You’ll first talk to the dedicated chatbot, but if you state “No” after it asks you whether its answer helped, you can reach the live agents.

While there isn’t a BetBeast customer service contact number, you can use an email for support queries. A response might take between 24 and 48 hours, which is why we recommend using the live chat instead.

BetBeast Customer Service

• Unfair voiding or cancellation of your bets

When filing a complaint, we recommend using the BetBeast customer service email. It’s the best option, as it allows you to keep a written record of your complaint.

This record will be invaluable if you decide to escalate the complaint to the licensing authority.

Understanding the Challenge

Most international online bookies use licensing authorities outside your country. This means that your country’s sports betting regulations do not bind them. It can mean that taking any legal action against them is very difficult.

That’s why you should use the complaints process. Still, bookies based in other countries might take longer to investigate complaints or follow different regulations. While it won’t always result in a satisfactory resolution, it’s still the best option you have.

Initial Steps for Resolution

When filing a complaint with a bookmaker, it’s better to use email, especially as there isn’t a BetBeast customer helpline. A betting platform typically lists its complaints process in general terms and conditions.

The BetBeast website does have a section for complaints, but it doesn’t explain the process. Instead, it states that you can contact the bookie using any of the available means. However, while you can use the BetBeast customer service 24/7 live chat, we still prefer email.

You have to describe your issue, and it’s best to add as much detail as possible. The original owner of the account must be the one to complain, as the bookie won’t accept complaints from third-party sources. You can use the support email for complaints:

• Email: support@betbeast.com

Legal and Adjudicative Recourse

Sometimes, your BetBeast customer complaints won’t have the desired outcome after you bring them up with customer support.

You can then choose to escalate them to the licensing authority. In this case, the bookmaker holds a Curacao eGaming licence, which Antillephone issues and regulates.

Antillephone will accept complaints via email, with all of the necessary details attached. However, note that most licensing authorities will require you first to contact the bookie to try to resolve your dispute.

• Email: complaints@antillephone.us 

Antillephone