Betlion Customer Support and Complaints – Complete Help Guide (2025)

When you find yourself needing help with deposits, withdrawals or various glitches on the app, Betlion customer support and assistance should be your first stop for solutions you can truly trust.

Ryan Liberty

Betting Writer

Last updated: 2025-10-06

Fact checked by:

Chad Nagel

Sports & Betting Editor

2 minutes read

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Betlion

Licenses:

Daily KSH 200 000 Jackpot

Good quality odds offered

Large number of active markets

Extremely secure platform

get bonus

Payment Methods

Overall Rating

3.8/5

Full T&Cs apply 18+

Table of Contents

How to Contact Betlion Customer Support Customer Service (By Region)

There are various avenues you can make use of, but they differ depending on the region you are in. Here is a closer look for your region.

Method	Contact Detail	Availability	Response Time
Live Chat	In-app & website	24/7	1–3 minutes
WhatsApp	Kenya: +254 715 764 555 Uganda: +256 789 123 456	24/7	3–10 minutes
Email	support@betlion.com	Mon–Sun (9am–9pm)	2–12 hours
Phone	Kenya: +254 709 515 000	Mon–Fri (9–5)	5–15 minutes
Contact Form	Website form under Help/Support	24/7	Varies

SB Suggests: Live chat is the fastest option, but in Kenya and Uganda, WhatsApp is far more popular among bettors.

Common Issues Betlion Users Report

Here is a closer look at what players often struggle with and how to ensure you can fix them quickly.

Issue Category	Common Complaints	Suggested Solution
Payments	Delayed withdrawals, M-Pesa errors	Always confirm account details and request via M-Pesa Paybill (600295 Kenya). Use live chat if funds don’t arrive within 24h.
Bonus Redemption	Free bet not credited, terms unclear	Double-check promo T&Cs; bonuses often require minimum odds of 2.0+. Contact WhatsApp for manual crediting.
Login & Account	Forgotten PIN, blocked account	Reset PIN via “Forgot Password” in the app. For blocks, email support with ID copy.
App Performance	Freezes, slow loading	Update to the latest Betlion app version. Clear cache on Android.
Verification/KYC	ID or documents rejected	Submit high-quality photos via WhatsApp or email. Use national ID/passport only.

Betlion Complaints – How to File and Escalate

When you find yourself having a few issues unresolved, I recommend following these easy steps.

1
Engage in a live chat or WhatsApp chat with an agent.
File and Escalate a Complain
2
If this is not resolved, follow up via email and include any ticket reference number you may have received.
3
For serious disputes, escalate to the appropriate regulators.
4
Leave a public review on Trustpilot, Facebook, or Google Play/App Store – this often puts pressure on the service provider to provide a remedy.
SB Suggests: Always request a support ticket number by email or chat — this makes escalation much easier.

FAQs

Does Betlion offer 24/7 support?

Yes they do – on various platforms.

What’s the fastest way to contact Betlion in Kenya?

WhatsApp support is the quickest and most popular option.

How long does Betlion take to resolve a complaint?

Minor issues are resolved instantly, while major issues can take 24–48 hours.

Can I submit documents via WhatsApp?

Yes, Betlion accepts KYC documents through WhatsApp.

Who regulates Betlion if I have a dispute?

In Kenya, it’s the BCLB.

Ryan LibertyBetting Writer

Ryan Liberty is an experienced sports writer whose articles have featured in some of the biggest sports publications in South Africa. With a strong understanding of all major sports and an in-depth understanding of betting, Ryan consistently delivers insightful content. He's also known for his ability to break down complex topics into engaging, reader-friendly pieces.