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Betlion Customer Support and Complaints – Complete Help Guide (2026)

When you find yourself needing help with deposits, withdrawals or various glitches on the app, Betlion customer support and assistance should be your first stop for solutions you can truly trust.

Ryan Liberty
Ryan Liberty

Last updated: 2025-10-06

Chad Nagel

2 minutes read

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Betlion
Licenses: Kenya, Tanzania, Zambia
Daily KSH 200 000 Jackpot
  • Good quality odds offered
  • Large number of active markets
  • Extremely secure platform
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Overall Rating

3.8/5
Full T&Cs apply 18+
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How to Contact Betlion Customer Support Customer Service (By Region)

There are various avenues you can make use of, but they differ depending on the region you are in. Here is a closer look for your region. 

MethodContact DetailAvailabilityResponse Time
Live ChatIn-app & website24/71–3 minutes
WhatsAppKenya: +254 715 764 555 Uganda: +256 789 123 45624/73–10 minutes
Emailsupport@betlion.comMon–Sun (9am–9pm)2–12 hours
PhoneKenya: +254 709 515 000Mon–Fri (9–5)5–15 minutes
Contact FormWebsite form under Help/Support24/7Varies
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SB Suggests: Live chat is the fastest option, but in Kenya and Uganda, WhatsApp is far more popular among bettors.

Common Issues Betlion Users Report

Here is a closer look at what players often struggle with and how to ensure you can fix them quickly.

Issue CategoryCommon ComplaintsSuggested Solution
PaymentsDelayed withdrawals, M-Pesa errorsAlways confirm account details and request via M-Pesa Paybill (600295 Kenya). Use live chat if funds don’t arrive within 24h.
Bonus RedemptionFree bet not credited, terms unclearDouble-check promo T&Cs; bonuses often require minimum odds of 2.0+. Contact WhatsApp for manual crediting.
Login & AccountForgotten PIN, blocked accountReset PIN via “Forgot Password” in the app. For blocks, email support with ID copy.
App PerformanceFreezes, slow loadingUpdate to the latest Betlion app version. Clear cache on Android.
Verification/KYCID or documents rejectedSubmit high-quality photos via WhatsApp or email. Use national ID/passport only.
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Betlion Complaints – How to File and Escalate

When you find yourself having a few issues unresolved, I recommend following these easy steps.  

  1. 1

    Engage in a live chat or WhatsApp chat with an agent. 

    Betlion Complaints – How to File and Escalate 1.png

    File and Escalate a Complain

  2. 2

    If this is not resolved, follow up via email and include any ticket reference number you may have received.

  3. 3

    For serious disputes, escalate to the appropriate regulators.

  4. 4

    Leave a public review on Trustpilot, Facebook, or Google Play/App Store – this often puts pressure on the service provider to provide a remedy.

    SB Suggests: Always request a support ticket number by email or chat — this makes escalation much easier.

FAQs

Does Betlion offer 24/7 support?

Yes they do – on various platforms.

What’s the fastest way to contact Betlion in Kenya?

WhatsApp support is the quickest and most popular option.

How long does Betlion take to resolve a complaint?

Minor issues are resolved instantly, while major issues can take 24–48 hours.

Can I submit documents via WhatsApp?

Yes, Betlion accepts KYC documents through WhatsApp.

Who regulates Betlion if I have a dispute?

In Kenya, it’s the BCLB.

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Ryan Liberty
Ryan LibertyBetting Writer

Ryan Liberty is an experienced sports writer whose articles have featured in some of the biggest sports publications in South Africa. With a strong understanding of all major sports and an in-depth understanding of betting, Ryan consistently delivers insightful content. He's also known for his ability to break down complex topics into engaging, reader-friendly pieces.