How to Contact BetMGM Customer Service? 24/7 Assistance

Should you encounter a problem or have any questions while using BetMGM Sportsbook, it’s easy to contact the customer service team for advice and support. Yet, if you feel you’ve been treated unfairly, you could also file an official complaint. In this guide, we’ll explain how the BetMGM customer service works and how to file a complaint if needed. 

How to Contact BetMGM Customer Service

Getting in touch with the BetMGM customer service team is simple since there is a live chat icon at the bottom of every page. Opening this lets you chat with the AI assistant, and you can select a topic to ask about or enter your question. 

Alternatively, there’s an FAQ page, and if the assistant doesn’t provide an answer, it’s possible to connect to a customer service representative via email.

Lastly, you could also use the callback option to have a member of the BetMGM customer services give you a call back at a time and date that suits you. All you have to do is provide some details about the issue you’re having and choose a time that works best. 

How to Make a Complaint About BetMGM

As a licensed betting platform, BetMGM is legally required to provide a fair and safe betting experience to all of its users. The site is owned and operated by LeoVegas Gaming and licensed by the UK Gambling Commission (UKGC) and Irish Revenue Commissioners. 

If you feel you’ve been treated unfairly, you’re within your rights to file an official complaint against the sportsbook. This will start a process which should hopefully result in a fair outcome for both parties. 

Understanding the Challenge

Some of the issues you could face while using BetMGM include:

• Deposits not being credited 
• Bonus offers not working 
• Bonuses cancelled or removed
• Withdrawals not processing
• BetMGM account closed without warning
• Issues with the BetMGM registration process
• Bets settling incorrectly with no payout
• Live betting not functioning

Initial Steps for Resolution

If you do encounter an issue, you should first contact the BetMGM customer relations team. They’re available to provide assistance in cases like these and will always do their best to help. If you can’t find a solution in the FAQ or from the live assistant, use the live chat or send an email that clearly explains the problem you’re having.

If you prefer, you can also request a callback from the BetMGM customer number to speak to a customer support team member. Whichever contact method you choose, ensure you’re polite and calm when explaining your issue, even if you’re frustrated. 

Adjudicative Action

The customer support team will always do their best to help, but in rare cases, you might feel as though they haven’t done enough. If the result of contacting the customer support team was unsatisfactory or your issue was ignored, you can file an official complaint.

As per the terms of the UK Gambling Commission licence, you need to contact customer support regarding your complaint and allow up to eight weeks for it to be resolved. The UKGC has a free resolver tool that can assist you in the process of making a complaint. Ensure you provided any supporting evidence, such as screenshots.