Betway Customer Support: Get Help Fast and Easy

Customer service is essential for every business, and Betway Sportsbook prioritizes it greatly. Everyone needs a resource to turn to in times of need, and contacting customer service is the fastest way to solve your problem. The detailed guide below will show you how to contact Betway customer relations as well as how to file a complaint against Betway if you ever have a serious problem.

How to Contact Betway Customer Service? 

Betway offers 24/7 support, and you can reach a friendly and professional representative using a few different methods. The most popular methods are the Betway customer service live chat feature and the telephone, although the Betway customer service number telephone team is only available between 4 AM and 8 PM EST. You can also correspond through email or contact Betway at X or Instagram. 

How to Make a Complaint about Betway

Even while we are confident that you will have an entertaining and hassle-free experience with Betway, we all know that unforeseen troubles sometimes arise. This is why Betway customer services is always available to assist. However, calling the Betway customer service number doesn’t always solve the issue to your satisfaction. Sometimes, you may need to reach out to a higher authority. 

If you have a complaint about Betway, there are certain steps you can take and a higher authority to appeal to. This is perhaps one of the most important benefits of online gambling in a heavily regulated environment. 

The first thing you should do is check Betway’s T&Cs to find out if the issue is addressed there. You can then contact the Betway customer service free phone number or use live chat to tell them about the problem. Make sure to document these interactions. Times, dates, and even snapshots of the chat bubbles can be helpful. 

If Betway resolves the issue to your satisfaction, then no further action is needed. If you are still not satisfied, then you can move on to the next step, which is lodging your complaint with the regulator. In Canada, outside of Ontario, that means the Malta Gaming Authority (MGA). 

Remember, they will not even look at your complaint unless you can demonstrate that you have tried to resolve the complaint with Betway.

To lodge your complaint, visit the MGA’s website and hit the “Lodge A Complaint” link at the bottom of the page. You will then be required to provide some basic personal information as well as an in-depth description of the complaint. You can upload copies of any supporting evidence you may have.

Once the MGA has fully investigated the matter, you will receive notice of the outcome. If things fall in your favour, then Betway will have a certain amount of time to remedy the situation. If you aren’t successful, then that’s pretty much the end of the road. All decisions of the MGA are final and cannot be appealed.