Betting
Coins Game Customer Service - How to Reach Their Support Team?
If you have an issue that goes beyond typical Coins Game customer care, you can make a complaint to the sportsbook. On this page, we will show you exactly how to file a Coins Game customer complaint and reach the sportsbook’s support team.
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How to Contact Coins Game Customer Service?
Coins Game’s a is top-notch bookmaker, offering plenty of different methods of contact, fast connections, and helpful agents.
Try the FAQ section for general information, or use the 24/7 live chat to speak to an agent. Each time we did this, the connection time was under 30 seconds.
Coins Game’s customer service 24/7 support also extends to email. This is the option you will need to choose when making a complaint. For general email queries, Coins Game will get back to you within 24 hours. However, complaint email responses may take longer.
| Live Chat | 24/7 |
| support@coins.game | |
| Phone | N/A |
| Social Media | https://x.com/coinsgame123 |
How to make a complaint about Coins Game
The first way to make a complaint about Coins Game Sportsbook is to get in touch via the brand’s email address and follow the steps below.
- Contact the Coins Game customer service email at support@coins.game.
- In your email, clarify that your message is to file a complaint and not a general query.
- Provide the full details of your complaint alongside your full name, account name, and dates when the issue occurred.
We advise always contacting the live chat support team at Coins Game before making a complaint. There is a chance that the customer support agent can help resolve your problem without you needing to take it further. You should also consider the nature of the complaint and if your issue is worthy of a formal complaint.
A good place to start is with the FAQ section to find the site’s terms and conditions. Does the situation you are complaining about come from a breach of the T&Cs by Coins Game? Perhaps you have breached the T&Cs yourself and cannot complain. It is always worth checking before moving forward.
Legal and Adjudicative Recourse
However, if the Coins Game customer care team fails to solve your issue, you can file your complaint with the sportsbook’s licensing authority – Curacao eGaming.
The regulatory body states that you can reach out if you’ve made serious attempts to resolve your problems with the operator, but they haven’t worked out.
Your complaint should include your full name and email linked to your Coins Game account, your username, and a detailed description of your problem with the sportsbook.
Curacao eGaming can then mediate any disputes between you and the sportsbook. It will review all your evidence and aim to provide a resolution in a timely manner.
We only recommend this option if you think your complaint is very serious. Going to the regulator can lead to direct legal action with the betting site, which can be costly and time-consuming.
Alternative Ways to File a Complaint Against Coins Game
The Coins Game customer complaints procedure is straightforward, but there may be times when you think the operator has not handled your issue properly. If you’d like to take your complaint further, there are various ways to do it.
- Social Media: Sometimes, raising your issue in public on the sportsbook social media pages can help. At the very least, you will reveal your complaint to fellow bettors. Rather than risk a poor reputation, a betting operator may deal with your complaint.
- Independent Adjudicators: When you feel your complaint is serious, you can use an independent adjudicator to manage the situation. Organizations such as the Independent Betting Adjudication Service (IBAS) provide a resolution within a set number of days.
Before taking the matter outside the sportsbook, try to understand why the operator rejected your complaint. Was there a legitimate reason, such as a breach of T&Cs, for Coins Game to rule against you, or is the betting site being unfair?
The reality is in most cases, a customer complaint comes from a failure to understand the rules of the betting site properly. Even so, there are legitimate cases, too, and if you feel you are justified in complaining, the above options can be very helpful.
With over a decade of experience writing about sports, sports betting, and iGaming, Luke has witnessed the industry’s evolution first-hand. A fan of football, blackjack and live dealer games, Luke is always keeping an eye on the sports betting and iGaming scenes.
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