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Funbet Support & Complaints – Full Help Guide for Players (2025)

Q: Where can I find KYC upload links?

Log in, go to “My Account” then “Verification” then Upload documents directly.

Get fast Funbet support, this 2025 guide solves bonus issues, KYC delays, and complaint escalations clearly and quickly.

Wendy Prinsloo

Betting Writer

Last updated: 2025-08-01

Fact checked by:

Chad Nagel

Sports & Betting Editor

3 minutes read

SportsBoom offers honest and impartial bookmaker reviews to help you make informed choices. While we may earn commissions through affiliate links, our content remains independent and free from promotional influence. For more information, see our Content Transparency and How We Review pages.

Funbet

Licenses:

Get Up To €100

Fantastic customer support

Wide range of betting markets

Optimised for mobile

get bonus

Payment Methods

Overall Rating

3.8/5

Full T&Cs apply 18+

Table of Contents

How to Contact Funbet Customer Support

Multiple Funbet customer service support channels are available, but response quality varies.

Support Channel	Availability	Response Time	Contact Detail
Funbet Live Chat	24/7	5 –15 minutes	Available via site (bottom corner)
Funbet Email Support	24/7	24 – 48 hours	support@funbet.com
Funbet Help Centre / FAQ	24/7	Instant (self-serve)	Via site menu
Funbet Phone Support	Not available	N/A	Not currently offered

SB Suggests: Funbet live chat is fastest, make sure to always include screenshots and transaction IDs for email queries to avoid delays.

Common Complaints & Resolution Tips

Even the best betting sites have their downsides and Funbet is no exception. Whether it’s a stuck crypto payout or a missing bonus, here’s how to pinpoint what’s gone wrong and find the fastest route to resolution.

Common Complaints & Resolution Tips

Complaint Type	Typical Cause	Resolution Path
Delayed withdrawal	Payment provider issues or Funbet KYC issue	Contact support with ID and proof of transaction. Escalate if unresolved in 72h.
Bonus not credited	Promo code error or deposit mismatch	Use live chat to verify eligibility. Request manual credit if valid.
Account locked	Failed KYC or suspicious activity	Submit documents via KYC portal. Follow up via email if no update in 48h.
Crypto delay	Blockchain congestion or wallet mismatch	Confirm wallet address and transaction hash. Contact support with screenshots.

SB Suggests: If your issue isn’t resolved in 24h via chat or email, escalate to their complaints email or relevant licensing body.

Escalating a Complaint Against Funbet

I’ve been down this road myself, so if you’re feeling frustrated, you're not alone. Here’s the exact path I took to escalate a complaint with Funbet.

1
Start with live chat or email: Explain the issue with clarity and include applicable screenshots.
2
Wait 72h: If unresolved, email complaints@funbet.com requesting escalation.
3
After 10 days: If you haven't received any response, escalate the matter further, file a complaint against Funbet to the Malta Gaming Authority, your regional gambling regulator, or via AskGamblers' Casino Complaints platform.
4
Keep records: Save all chat, email and screenshots for dispute resolution.

SB Support Score – Funbet

Funbet’s customer support performs well across most channels, offering quick, multilingual assistance, though the absence of phone support and a slow complaint escalation process hold it back from a top score.

SB Support Score – Funbet

Metric	Score
Availability of Support (Live/Email)	9.5/10
Speed of Response (Chat & Email)	8.5/10
Multilingual Accessibility	8.0/10
Helpfulness & Clarity of Responses	7.5/10
Complaint Escalation Process	6.0/10
Transparency & Self-Service Help Centre	8.0/10
SB Support Score	7.9/10

Support is responsive and helpful for basic queries, also excels with multilingual coverage but unfortunately lacks phone support.

FAQs

How do I speak to a real person at Funbet?

Use live chat on the site, available 24/7. Avoid bots by typing “agent” or “human.”

What is the fastest way to solve a bonus issue?

Live chat is best. Provide your deposit ID and promo code for manual credit.

Can I file a complaint if I’m from LATAM or Asia?

Yes. Funbet accepts complaints globally. Use complaints@funbet.com or contact your local regulator.

Is there 24/7 support on mobile?

Yes. Live chat and Help Centre are mobile-optimized.

Where can I find KYC upload links?

Wendy PrinslooBetting Writer

Wendy specializes in sports betting writing and provides content on game strategies, reviews, news, and guides. Her sharp, articulate writing encourages bettors to engage with complex topics. She is an avid follower of sports and new industry trends and betting markets, which aids her in staying ahead of the curve.