How to Contact GreatWin Customer Service?

When reviewing GreatWin sportsbook, we evaluated the level of customer service, testing it out for ourselves. Find out how to contact GreatWin customer care and make an official complaint if something goes wrong. 

How To Make a Complaint About GreatWin

Betting real money on sports online comes with risks. Not only do you have to accept the potential risk of losing your bet and the wager you placed, but there are also risks involved in signing up to online sportsbooks. You need to provide your personal details when you first join in, and making deposits and withdrawals requires entering your banking information. 

As there are serious risks involved if your data is misused, it makes sense to always choose a safe and reputable betting site – like GreatWin. The sportsbook is licensed in Curacao, so to operate legally, it must follow regulations to protect users and keep their data safe. Even when using a licensed sportsbook like GreatWIn, it’s still possible to experience issues such as:

•    Deposits not being credited to your account
•    Bonuses not activating as they should
•    Bonuses cancelled or removed
•    Withdrawals taking too long or being cancelled
•    Bets settling incorrectly, awarding no payout for a win
•    Live betting not working as it should

Initial Steps for Resolution

Fortunately, GreatWin has an excellent customer support team committed to solving any issues you might have while using the GreatWin website. If you encounter a problem with your account, welcome bonus, or GreatWin registration, you can contact the support team via live chat or email. As a licensed betting platform, the site doesn’t just have a moral responsibility to address these issues; it is also a legal one. 

Live chat is the easiest way to contact the GreatWin customer care team. This chat service is available 24/7, allowing you to quickly connect to a professional and friendly representative and provide details on your issue. The customer service team is trained to respond promptly and to handle problems as soon as they’re brought up.

When we tested the live chat, we found the GreatWin customer support team to be helpful and responsive. However, for some issues, you might be better off emailing the support team. Whatever kind of problem you’re having, make sure you’re polite and that you provide as much information as possible. 

Legal and Adjudicative Recourse

Although the customer service representatives will always do their best to resolve any issues, sometimes they may not be able to help. If no satisfactory outcome is reached, you can send an official complaint to the GreatWin complaints email address at complaints@greatwin.com.

You’ll need to provide your details when opening a complaint, including your account username, full name, email address, and information on your issue. You should provide specific dates and times, including when you previously contacted the support team. 

The complaints resolution committee will then review and assess your complaint and present an outcome within ten days. If you’re still not happy with the result, you can forward the complaint to an independent adjudication service. 

Alternative Ways to File a Complaint Against GreatWin

If you have any issues while using GreatWin’s sportsbook or casino services, you can follow these steps. However, no matter what kind of problem you’re having, contacting the GreatWin customer care team using the live chat or email should always be your first step to getting it resolved.

1.   File an official complaint: If GreatWin customer support is unable to help resolve the issue, you can file an official complaint with the complaints resolution committee. They’ll aim to provide a resolution within ten days.

2.  Use an independent adjudication service: When previous attempts to address the problem have failed, you will need to use an independent adjudication service. There are many available to choose from online, such as the Independent Betting Adjudication Service (IBAS) or eCOGRA, and they should be free to use.