JeffBet Customer Service Guide - Contacting Support Team

That’s why we look at how to contact support using a JeffBet customer service number or email, and what the process is for filing an official complaint. 

How to Contact JeffBet Customer Service? 

While there’s no JeffBet customer support telephone number, you can contact support agents using the 24/7 live chat. The chat icon is available at the bottom of your screen, though it’ll first use a bot to try and answer your questions.

Besides the live chat, there’s also a support email. However, bettors are likely to wait 24 to 48 hours to receive a response to their email. That’s why live chat is the best support method for everyday issues.

It’s also ideal if you want more information regarding the JeffBet registration process. Apart from live chat, you can also contact the bookmaker via email address mentioned below, regarding JeffBet bonuses, payment or withdrawal issues.  

JeffBet Customer Service

How to Make a Complaint About a Bookmaker?

Sometimes, contacting the usual channels, like a live chat, support email, or JeffBet LTD customer service numbers, isn’t enough to solve your problem. Severe disputes can arise that require you to take a more official route. The possible reasons for lodging a complaint can be:

• Incorrect winnings calculations
• Unfair management of your JeffBet account
• Issues with live betting odds and results
• Illegal activity, like underage gambling

Understanding the Challenge

While complaining is the best route to take, it’s not always easy. Many bookmakers use licences from authorities that aren’t based where you live.

That can mean not only are the gambling regulations different, but it also takes longer to resolve complaints.

However, we would recommend you still make the complaint, as it’s better to have a record of your dispute and the bookie’s response to it.

Initial Steps for Resolution

The first step in making a complaint is reaching out to the bookmaker. The terms clearly outline the process you have to follow. It includes reaching out to the JeffBet new customer care email address for complaints within 6 months of the dispute happening.

You should describe the issue, provide your details, and attach any necessary information, such as screenshots, dates, and times. The support team will confirm receipt of the complaint within 24 hours and endeavour to solve the dispute within 8 weeks of receiving the complaint.

• Complaints Email: complaints@instantgamesupport.com

Legal and Adjudicative Recourse

Sometimes, contacting JeffBet customer support doesn’t result in a satisfactory solution. In that case, it’s time to contact the licensing authority through the official complaints channel.

The JeffBet website holds two licences, one from the UK Gambling Commission (UKGC) and one from the Malta Gaming Authority (MGA). If you’re a UK resident, then you have to lodge a complaint through the UKGC. This page explains when you can complain and guides you in the process:

• Complaints Portal: www.gamblingcommission.gov.uk/public-and-players/complaints 

UKGC Complaints Portal

The MGA complaints process is available for non-UK bettors. If this is you, you can fill in the form available through the link below, describing your dispute and adding any other necessary details.

• Complaints Portal: www.mga.org.mt/player-hub/lodge-a-complaint/ 

MGA Complaints Portal