Complaints & Customer Service information from Nairabet

How to Contact Nairabet Customer Service 

Before completing the registration process, you must ensure you know how to contact support. This knowledge will help you quickly access any help you need when encountering problems.

Live Chat  

The first way to contact support is through the 24/7 live chat. The agents are fast to respond and friendly when helping you solve any issues. Further, you can access the live chat whether or not you’re logged into your Nairabet account. The live chat is best for standard issues, like needing more information about the live betting free bets.

Phone Support  

You can also contact the bookmaker using their dedicated phone line. This line is only available during business hours between 8 am and 6 pm WAT. There are three possible numbers you can dial:

●    Nairabet phone number:    

1. 0700 Nairabet
2. 070062472238
3. 01-3438165

Contact Email Support/Contact Form 

The last way to contact support is through email or contact form. With this method, you must supply your Nairabet registration number (also known as your Account ID) with the message. Email is ideal for various purposes, from needing help with a football betting result to assistance with depositing and withdrawing.

●    Contact Form: https://support.nairabet.com/s/contactsupport
●    Email: support@nairabet.com
 

Help Section

Besides the official support channels, there’s also a help section. This section contains several How-to guides and betting rules. It also explains several features, such as how punters can check their balance, reset passwords, and other processes. In this way, the Help section is ideal for punters trying to find the answer themselves.
 

Customer care is essential for bookmakers. Excellent support showcases a platform's care for its users. We examine and evaluate the support on the Nairabet website, examining what to expect from its customer service and the channels it offers.

How to Make a Complaint About a Bookmaker

Complaints are ways for punters to resolve significant issues they detected at a bookmaker. It’s not something punters should use if they’re upset about losing money in a valid bet or if they don’t like the bookmaker’s features. Instead, you use the complaints system if you encounter the following at a bookmaker:

●    Fixed odds or results for sports betting matches
●    Money laundering schemes
●    Underage gambling or marketing directed at underage persons
●    Violation of the platform’s terms and conditions
●    Operating without a licence
●    Criminal or suspicious activity

Understanding the Challenge

You now know why you’d make a complaint about a bookmaker. However, filing a complaint doesn’t necessarily mean all your problems will be solved. A complaints process is often long and arduous, especially if the authority to which you’re making the request is located in another country.

Further, the investigation results do not guarantee a favourable outcome. They might not even change anything about what you experienced. The nature of your complaint and the licensing authority’s investigation results play a significant role in determining the result.

Initial Steps for Resolution

If you have an official complaint, the first step is to contact the bookmaker. The bookmaker then has the chance to resolve and fix the problem before you take legal measures. Contact them via email or contact form with your complaint. However, remember to attach your Nairabet registration account ID to the complaint.

You can also contact the live chat or phone line if you prefer a more direct approach. The available contact methods for complaints are:

●    Nairabet customer care number Nigeria
●    Contact Form
●    Support Email
●    Live Chat

Legal and Adjudicative Recourse

If punters who contacted the bookmaker with a complaint see it isn’t going anywhere, they can take it a step further. The Nairabet betting platform holds a licence from the National Lottery Regulatory Commission (NLRC). That means you can use this commission’s complaint portal to file your complaint.

When filing a complaint, you fill out all the details in the contact form. These details include your personal information, complaint details, and bookmaker account. This information ensures the commission has all the required information to launch a full investigation.

The complaint contact form is the primary way of lodging a complaint with the NLRC, but you can also contact them using the following methods:

●    Lodge a complaint at https://nlrc-gov.ng/complaint-portal/
●    Mail to Plot 640 at Cadastral Zone ‎B4, Shehu Musa Yar’ Adua Way, Jabi District, FCT, Abuja, Nigeria
●    Email: info@nlrc-gov.ng
●    Phone:  +2349 291 5450 or +2348 102 594 986