Parimatch Customer Service | The Customer Support Channels

After you complete the registration process, first consider the customer care Parimatch offers. We examine its complaints process and the standard support channels. Learn how to file a complaint in various ways and the appropriate Parimatch customer number to call

How to Make a Complaint About a Bookmaker

If a bookmaker is mistreating you, then often, the only way to resolve it is by complaining. While you can try and use the Parimatch customer service number, you should also know the official method of complaining. 

Complaints are generally for severe problems such as unfair treatment or fraudulent activity. These actions can include:
● Fixed sports betting odds or match results
● Non-payment of owed winnings
● Wrongful calculation of winnings
● Unfair cancellations or voiding of wagers
● Non-compliance with gambling regulations
For simple queries, use the Parimatch app customer care number, email, or live chat. These types of queries include live betting problems or how to claim the Parimatch new customer offer for football betting.

Understanding the Challenge

Making complaints can be challenging. The issue with many international bookmakers is that the regulating authority is located in a different country. As such, punters often have no home- ground advantage when filing complaints. 

When all parties involved in the complaint operate from different countries and time zones, the process can drag on. The regulations between licensing authorities can also differ. Punters should always ensure they know which licensing board regulates the betting platform.

Initial Steps for Resolution

The first step is to complain to the bookmaker. This gives the bookmaker a chance to correct the problem before taking legal action. Parimatch customer support is available via multiple methods, but some markets state that you can only use email.

 While you might have access to a Parimatch customer care number, depending on the market, email is always best. It gives you a more official way to keep a record of your
complaints. 

Read the website’s general terms and conditions to see how your market’s branch handles complaints. The emails will also vary depending on your location, and some might not have a Parimatch customer care phone number. 

While we can’t list every market’s details, some of the emails available for complaints are:
● Canada: support.ca@parimatch.com
● India: support@parimatchbet.in
● UK: help@parimatch.co.uk
● Nigeria: support@parimatch.ng
● Tanzania: support.tz@parimatch.com

Legal and Adjudicative Recourse

If you have a more severe issue, then you can contact the regulating authority. The same applies if you made a complaint with the bookie and they couldn’t resolve it to your satisfaction. 

The licensing authority for the Parimatch website can also depend on your location. Curacao eGaming is the overall licensor for an international audience. However, some markets are licensed by their local authority. 

For example, the following markets have these licencing authorities:
● Canada/India: Curacao eGaming
● UK: UK Gambling Commission (UKGC)
● Nigeria: National Lottery Regulatory Commission
● Tanzania: Gaming Board of Tanzania 

No matter the regulating body, you should read how they handle complaints. When you have an issue with your Parimatch account, you’ll often see the terms and conditions explain who you
can contact. 

For Curacao users, you can use the following contact methods:
● Official Portal: www.curacao-egaming.com/public-and-players/#section-file-a-complaint
● Complaints Terms: www.curacao-egaming.com/public-and-players/complaints-landing

Punters in the UK must complete the bookmaker’s complaints process first. When you finally complain to the UKGC, you must show you took it up with the bookie first. As such, provide a Parimatch customer care email ID or another form of evidence. For UKGC punters, the following process is available:
● Link: www.gamblingcommission.gov.uk/public-and-players/guide/page/how-to-complain

For Nigerian punters, you can file complaints using the official portal. It also requires that you add specific information, like your account ID and personal details. The portal is available at:
● Portal: www.nlrc-gov.ng/complaint-portal/

Tanzania residents can complain through the below portal:
● Complaints Portal: www.glica.gamingboard.go.tz/complaint

How to Contact Parimatch Customer Service?

Besides the complaint process, you might wonder how to contact Parimatch customer care. Depending on your location, several contact methods are available, which we explore below.

Alternative Ways to File a Complaint Against Parimatch

Sometimes, you try the licensing authority in your market and don’t get results. Your first alternative option is to try to contact one of the company’s other licensors.

 However, another option is to leave Parimatch customer reviews. It works best when you use trusted review platforms like Trustpilot. Still, remember that doing this might not result in a resolution, as it’s a review rather than a complaint.

Live Chat

Live chat is generally available. It can be a 24/7 service or have business hours, so check your site to determine which it falls under. Live chat is often the most reliable way to contact support agents. The support team responds fast and is friendly when helping you resolve issues and queries.

Phone Support

A Parimatch customer care mobile number isn’t always available. Check the website’s
Contact page to see whether they list a number you can call, WhatsApp, or SMS. Some of the following markets have numbers:
● Customer Care Number of Parimatch UK: +447700177678 (SMS only)
● Tanzania Parimatch customer care no: 0800750208
● Parimatch customer care WhatsApp number TZ: +255766880026

Contact Email Support

While not all markets have a customer care number for Parimatch, they’ll have a support email. The support email is best for serious complaints or more complex issues. However, as per our list above, it also differs based on your market.

Social Media

This bookmaker is very active on social media like Telegram, Facebook, X, and Instagram. You can use some of their social media accounts to contact them regarding support queries. However, the available methods depend on the market, so check your support page.

 ● UK: Facebook (@ParimatchUK), X (@ParimatchUK)
● India: Facebook (@ParimatchIndiaOfficial), Instagram (@parimatch.india), Telegram
(@parimatchind)
● Nigeria: Telegram (@Parimatchngbot)
● Tanzania: Telegram (@Parimatch_TANZANIA_bot)