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Pribet Customer Service & Complaint Resolution Guide - How to Get Help

Name: Pribet
Brand: Pribet

Sometimes, customer service and make or break your experience at an online sportsbook. Pribet customer support team is available to help with everything from general enquiries to more complex issues and complaints. In this guide, I will take you through how and when to contact them, and what to do if you have serious problems.

Jo Davies

Sports Betting Writer 

Last updated: 2025-06-19

Fact checked by:

Chad Nagel

Sports & Betting Editor

4 minutes read

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Table of Contents

How to Contact Pribet Customer Support

There are 2 main Pribet contact methods available, live chat and email.

Pribet Contact Support	How to Contact	Best For
Live Chat	Click on the live chat button	Simple queries, available 24/7.
Email	support@pribet.com	More complicated issues that may need attachments. Email may take a few hours.
	customercare@pribet.com	Responsible gambling & account closing

The following languages are available:

English
Italian
Hungarian
Portuguese
French
German
Finnish
Danish
Greek
Spanis

I found the live chat to be very helpful, especially for general questions such as clarification of bonus offers. My questions were answered within a few minutes. Make sure that you have your username or email address available as you will need to provide it to them when the chat starts.

Pribet Help Desk and FAQs

The FAQ section is always a good place to start before contacting the Pribet support team. This guide information such as:

Query	Information Covered
Account	How to open an account, forgotten password, and transaction list
Bets	How to place bets, minimum & maximum bets, how long until bets are settled
Activity	All sports and casino activity, whether a bet was successful

I also found more information in the Contact Us section, such as betting rules and terms and conditions that could answer some of the questions that you may have. The terms and conditions have more detailed information about:

Who can open an account
General rules for sportsbook and casino
Bonus terms and conditions
Withdrawals and processing fees

Pribet’s Anti-money Laundering Policy goes into more detail about the KYC process and more, which could explain any issues that you may have regarding deposits and withdrawals.

Pribet’s Complaint Resolution Process

If you believe that you have a valid complaint, you can take a few steps. If you have any issues or complaints regarding Pribet, we recommend the following:

You can contact customer service by live chat or email, describing clearly what you are unhappy with. It is common for complaints to be resolved after contact has been made.
If you are unhappy with the response, ask to be referred to a supervisor or manager,
Pribet complaint resolution guidelines aim to provide solutions within 48 hours and will communicate the outcome within 10 days.
This timeframe can be extended by a further 10 days if more investigation is necessary.

Security and Confidentiality in Handling Complaints

Pribet’s Privacy Policy ensures that your personal and banking information is kept confidential at all times, including if there is a complaint lodged. Any information that Pribet uses will be for statistical purposes, or at the request of the ADR for dispute resolution as the regulations of its license state.

Customer Service Tips for a Smooth Experience

Pribet's customer support channels are easy to navigate if you know how to use them. Take a look at these tips for stress-free customer service:

Take screenshots of necessary information, such as deposits or withdrawal requests, and have your account information ready.
We recommend using the live chat if your issue is urgent or time-sensitive.
You can contact Pribet by e-mail if you have detailed questions. Give as much information as you can and be as clear as possible.
If you are a VIP member, you can ask your account manager for help.

What to Do If You’re Not Satisfied with the Resolution

Should you feel that your complaint has not been resolved, the next step is to contact the Designated Alternative Dispute Resolution (ADR) entity. This is a 3rd party that is contracted to the Curaçao Gaming Commission to handle disputes to handle Pribet issues and complaints.

Send an email to complaints@gaming-curacao.com outlining your complaint and any proof such as screenshots and proof of payments. You can reach out to the ADR for up to 1 year after Pribet has closed the complaint.

Conclusion

Pribet customer service agents are available to help you, whether it is a simple query or a serious issue. We recommend speaking to the Pribet help desk as your first point of contact whether it be a question about how to make a withdrawal, or why a transaction has been delayed.

Their team of professionals will handle any concern you have in a professional and confident manner. To help you get the most out of your betting experience, Pribet's customer service team is available 24/7.

Jo Davies Sports Betting Writer 

As a sports writer, Jo Davies has done it all, from the Springbok Sevens to the Indian Premier League cricket, karting, and snooker, and is known for her detailed reviews and in-depth features of the games she covers. Away from the keyboard, Jo volunteers trackside as an MSA scrutineer for motorsports and unwinds at home with her dogs, cats, and tortoise or outside in nature, usually with a good book.