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Rainbet Casino Customer Support & Complaints Guide (2025)

Whether you’re stuck with a deposit issue or chasing down a missing bonus, this guide walks you through Rainbet Casino customer support options, how to file a complaint, and what to do if your issue goes unresolved.

Wendy Prinsloo

Betting Writer

Last updated: 2025-06-19

Fact checked by:

Chad Nagel

Sports & Betting Editor

3 minutes read

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Table of Contents

Available Customer Support Channels

I found that Rainbet offer some mobile-friendly contact options, but no mobile betting support. Here’s what’s available and when:

Method	Availability	Best For
Live Chat	24/7	Fast help with deposits, bonuses
Email	support@rainbet.com	Complex complaints, verification issues
Social Media	Telegram, X	General updates
Phone Support	❌ Not Available	—

Live Chat

Available on both desktop and mobile. I tested this during a withdrawal query, and I was connected in under a minute. Responses were friendly, though a bit scripted.

Email

Good for formal complaints or sending documents. Rainbet support typically replies within 24 hours, but on weekends, expect a delay.

Help Center

I had to tap the question mark icon on my mobile to access Rainbet’s Help Center. It’s basic but covers all key topics like KYC, deposit issues, and bonus conditions.

Social Media

Rainbet’s Telegram group is active, mostly for updates. It’s not ideal for personal online betting complaints, but useful for keeping up with promotions or maintenance alerts.

When to Contact Rainbet Customer Support?

Reach out to Rainbet support if you’re dealing with any of the following:

Bonus wasn’t credited after a deposit
Withdrawals are delayed or not showing
Login or two-factor issues
Bet settlement delays

Always grab screenshots or note your transaction ID before contacting support, it’ll help speed things up.

How to File a Complaint with Rainbet

If you’re not happy with live chat support, you can elevate your issue through a complaint. Here's how to do it correctly:

1
Start with Live Chat: Always try to resolve the issue through Rainbet’s live chat first. Most common problems, like bonus credit delays or login issues, can be sorted out there quickly.
2
Send a Formal Complaint via Email: Unresolved sportsbook issues? Email the Rainbet support team at support@rainbet.com.
Include:
- Your Rainbet username
- A clear summary of the issue
- Key dates (e.g. when the issue occurred)
- Supporting screenshots or documents
3
Wait for a Response: Rainbet typically responds to formal complaints within 3 to 5 business days.
4
Ask for Escalation: If the response is not able to fix your problem or seems like it’s not good enough, kindly request a supervisor review your case.

How to Escalate a Complaint (ADR Process)

Rainbet is licensed by Curaçao eGaming, which means there’s a formal complaints body if you feel your issue is not being handled fairly.

Here’s what to do if all internal options fail:

Escalate your complaint to the Curaçao eGaming Authority
You’ll need to provide full documentation—your email exchanges with Rainbet, screenshots, and account details
Contact - https://www.gamingcontrolcuracao.org/contact

External resolution can take several weeks, so it’s best to exhaust Rainbet’s internal channels first.

User Experience & Responsiveness

From personal use and community feedback, here’s what to expect:

Live chat is fast and usually resolves most issues within minutes
Email responses can take longer, especially over weekends or holidays
Support reps are helpful but often rely on templates for complex queries
Complaints are handled fairly, though ID documents may be requested

Rainbet is still growing, so don’t expect a polished help center like you’d find at major brands, but support is functional and mobile-friendly.

Frequently Asked Questions

Does Rainbet offer 24/7 support?

Yes, Rainbet live chat is available around the clock.

How long do Rainbet complaint resolutions take?

Live chat is instant, but formal complaints via email can take 3–5 business days.

Is there a phone number for Rainbet support?

No, Rainbet does not currently offer phone support.

What if my Rainbet complaint isn’t resolved?

You can escalate the issue to Curaçao eGaming for third-party review.

Where do I find the live chat button on mobile?

Tap the menu icon (☰) and scroll to “Support” – you’ll see the live chat option at the bottom.

Wendy PrinslooBetting Writer

Wendy specializes in sports betting writing and provides content on game strategies, reviews, news, and guides. Her sharp, articulate writing encourages bettors to engage with complex topics. She is an avid follower of sports and new industry trends and betting markets, which aids her in staying ahead of the curve.