Betting
1Bet Support & Complaints – How to Get Help When You Need It (2025)
Struggling with a 1Bet issue? Here’s your guide to contacting support and resolving complaints.
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How to Contact 1Bet Support
As a seasoned bettor, I’ve navigated my fair share of sportsbook support systems, and 1Bet’s setup is fairly straightforward for players. Whether you’re dealing with 1Bet’s withdrawal glitch or a bonus mix-up, knowing your options saves time and frustration. Below is a breakdown of 1Bet’s support channels, tested by me in June 2025.
How to Contact 1Bet Support
| Channel | Operating Hours | Response Time | Details |
|---|---|---|---|
| Live Chat | 24/7 | <5 min | Accessible via desktop and mobile; found under “Support” after login. |
| 24/7 | 2–12 hrs | Contact: support@1bet.com (verified for CA). Detailed queries work best. | |
| Phone Support | N/A | N/A | No phone support is available, which is a drawback for urgent issues. |
| FAQ / Help Centre | 24/7 | Instant | Covers basics like deposits, bonuses, and account setup; limited depth. |
Live chat is your go-to for urgent issues like withdrawal delays or locked bonuses. I connected in under 3 minutes, and the agent was professional, though solutions vary by issue complexity. Avoid relying on the FAQ for complex issues.
Contact 1Bet Support
Note: 1Bet doesn’t offer social media support (e.g., Twitter/X or Facebook), so stick to live chat or email. For mobile users, accessing support is seamless—here’s a screenshot of the live chat button on the mobile site
The Live chat button on 1Bet’s mobile site, accessible after logging in.
Common Support Queries from Players
Bettors often face similar hurdles on 1Bet. Based on my experience and user feedback, here’s how support typically handles common issues:
| Issue | Support Outcome (Tested) |
|---|---|
| Withdrawal delay | Resolved in 48 hrs after providing bank statement; delays often tied to verification. |
| Bonus not applying | Clarified via live chat; issue was misapplied promo code. Fixed in 2 hrs. |
| Verification pending | Took 3 days; required ID and utility bill. Email follow-up sped things up. |
| Mobile payment not working | Interac issue resolved after switching browsers; support suggested clearing cache. |
| Login or account blocked | Unblocked after email verification; caused by multiple login attempts. Took 6 hrs. |
My Take: Most issues stem from incomplete verification or bonus terms confusion. Always read the T&Cs before claiming promos, and keep screenshots of transactions handy. For mobile payment glitches, try a different browser or contact support immediately.
How to File a Complaint with 1Bet
Say you have an issue with a 1Bet bonus, and if 1Bet’s support doesn’t resolve your issue, escalating a complaint is the next step. Here’s a clear process for players, based on my research and industry standards:
- 1
Raise the Issue Internally: Start with live chat or email (support@1bet.com). Be specific—include dates, amounts, and screenshots.
- 2
Request a Ticket Number: Document all responses and ask for a reference number to track your case.
- 3
Wait 7–14 Days: If unresolved, escalate to an Alternative Dispute Resolution (ADR) body.
- 4
Escalate to ADR: 1Bet is licensed by Anjouan Gaming (not Curaçao, as some assume). Contact eCOGRA (likely ADR for 1Bet) via their website. Submit transaction records, IDs, and correspondence.
- 5
Optional Licensing Body: File with Anjouan Gaming if ADR fails, though response times vary.
Tip: Screenshots and transaction IDs are gold, include them to speed up resolution. I once escalated a bonus dispute with another bookmaker, and clear evidence cut the process from weeks to days.
Example: A user on Trustpilot reported a withdrawal delay. After emailing support with transaction proof, it was resolved in 5 days. Persistence and documentation are key.
SB Score – 1Bet Support & Complaints Evaluation
Using our SB Score system, here’s how 1Bet’s support stacks up for players:
| Metric | Score |
|---|---|
| Live Chat Speed & Availability | 8.5/10 |
| Email Support Clarity | 7.5/10 |
| Support Resolution Time | 7.5/10 |
| Complaint Escalation Transparency | 6.5/10 |
| Mobile Access to Support | 8/10 |
| SB Support Score (Overall) | 7.7/10 |
Verdict: 1Bet support is reliable for most issues, with fast live chat and decent email responses. However, complaint escalation lacks transparency. Mobile support is solid, matching desktop functionality. Compared to competitors like 1xBet (notorious for delays) or Bet365 (gold standard for support), 1Bet sits in the middle.
Practical Tips for New Players
If you’re new to 1Bet, here’s how to avoid common support pitfalls:
Complete Verification Early: Upload ID and proof of address right after registering to prevent withdrawal delays.
Understand Bonus Terms: Bonuses often have high rollovers (e.g., 5x deposit). Contact support before claiming if unclear.
Use Mobile for Quick Access: The mobile site’s live chat is as fast as desktop. See the screenshot below for the registration process:
Use Mobile for Quick Access
1Bet’s mobile registration form is simple and quick to complete.
Keep Records: Save emails, chat transcripts, and transaction IDs for potential complaints.
FAQs
Start with live chat or email, request a ticket number, and escalate to eCOGRA if unresolved after 7–14 days.
Yes, access live chat or email via the mobile site to file complaints.
Use live chat and provide screenshots or transaction IDs for quicker resolution.
With a decade of sports writing expertise, Nigel Naicker has crafted compelling content across football leagues like the Premier League and UEFA Champions League, as well as cricket and UFC. A passionate storyteller since 2014, Nigel joins the SportsBoom team, ready to deliver insightful narratives across various sports disciplines.
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