How to Contact BlueFox Customer Service? 24/7 Assistance

A bookmaker’s customer support channels are always essential to know. It’s the only form of help you can access when using the sports betting platform. That’s why we’re looking into whether a BlueFox Casino customer service free phone number is available. 

We also check for a live chat and support email. However, sometimes, there are more pressing issues that a BlueFox Casino customer services phone number can’t solve. That’s why the complaints process at this bookmaker is also examined.

How to Contact BlueFox Casino Customer Service? 

When checking out the contact methods for support, I didn’t find a BlueFox Casino customer service telephone number. Instead, the primary ways to contact the team are via support email or live chat. 

BlueFox Casino customer service live chat is available 24/7 and is the best way to contact the team. You can get help within a few seconds to minutes and use it to find answers to your questions. 

While there’s a dedicated Help Centre, you can also search for common FAQs in the live chat. Below, we list the different methods you can use in answer to the question, “How do I contact BlueFox Casino customer service?”

Image Credits: BlueFox

How to Make a Complaint About a Bookmaker?

If contacting BlueFox Casino customer service 24/7 with your problem doesn’t work, you can consider lodging an official complaint. This is also ideal for disputes that are more severe than the typical issue. 

For example, you wouldn’t make a complaint to find out more about the BlueFox Casino registration process. However, you would file a complaint for the following reasons:

• Unfair closure of your BlueFox Casino account

• Fixed BlueFox Casino betting odds

• Wrong game or live betting results and winnings

• Illegal activity, like underage gambling

Understanding the Challenge

Sometimes, issues can come up with complaints. It’s not always an issue, but many bookmakers use international or offshore licensing authorities. As such, the regulations and rules surrounding complaints can be different than those in your jurisdiction. 

That’s why it’s important to know the licence the bookie holds and what process you should follow when making a complaint.

Initial Steps for Resolution

Bettors should raise their complaint within 6 months from when the issue occurred. Whether you’re a BlueFox Casino new customer or an existing one, you must use the support email to file your complaint.

In the message, describe the issue and add necessary details like your name and account information. You should also add any screenshots, timestamps, or dates of the dispute. The bookmaker will acknowledge receipt of the complaint within 24 hours. They further aim to resolve it within 8 weeks.

Legal and Adjudicative Recourse

Bettors have the further option of escalating the issue if contacting BlueFox Casino customer relations doesn’t work. The BlueFox Casino website has two different licences, depending on where you’re playing from. 

The Malta Gaming Authority (shortened to MGA) licences this casino for an international audience. All non-UK bettors will be using the MGA licence to play. You contact them with complaints using the following portal, filling in all of the requested fields:

• Complaints Portal: https://www.mga.org.mt/player-hub/lodge-a-complaint/

  

  Image Credits: BlueFox

  If you’re a UK bettor, then you’ll use the site under its UK Gambling Commission (UKGC) licence. The following page will explain more about the UKGC complaints process:

• Complaints: www.gamblingcommission.gov.uk/public-and-players/complaints

  

  Image Credits: Gambling Commission