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Cashwin Customer Support & Complaints – Help, Contact & Dispute Process

The quality of customer service at an online sportsbook can make or break the user experience. Whenever I had questions or concerns, I was able to reach Cashwin customer service. You will learn about all the services the customer support team provides and how complaints are handled in this guide.

Jo Davies

Sports Betting Writer 

Last updated: 2025-06-25

Fact checked by:

Chad Nagel

Sports & Betting Editor

4 minutes read

SportsBoom offers honest and impartial bookmaker reviews to help you make informed choices. While we may earn commissions through affiliate links, our content remains independent and free from promotional influence. For more information, see our Content Transparency and How We Review pages.

Cashwin

Licenses:

Get 100% Up To $300

24/7 customer support

Stylish and fun interface

More than 35 sports

get bonus

Payment Methods

Overall Rating

4.1/5

Full T&Cs apply 18+

Table of Contents

Cashwin Customer Support Channels

In addition to the Frequently Asked Questions section, there are two ways I can contact Cashwin support, depending on what help I need. Here is how to contact Cashwin customer support by live chat and email.

Cashwin Customer Support Channels

Support Method	Availability	Best For	Response Time
Live Chat	24/7	Resolving general issues quickly	Within 5 minutes
Email : support@cashwin30904.com	24/7	More complex queries, attachments	Within 24 hours, average 30 minutes
Frequently Asked Questions	Available on the site	General queries, banking, tech-related	Self-service
Telephonic	Not available	Use chat or email instead	NA
Social Medica Facebook, Telegram, X, Instagram	Not available	Use chat or email instead	NA

Help is available in the following languages:

English
German
Italian
Finnish
French
Hungarian
Japanese
Norwegian
Polish
Greek
Portuguese
Spanish
Czech
Arabic

When to Contact Support

Check the Frequently Asked Questions page before contacting Cashwin customer service. There is a lot of information available about:

Registration & Accounts
Verification
Deposits
Withdrawals
Bonuses
Customer service should be contacted if you can't find the answers to your questions, especially if you have the following concerns:
- Your Cashwin account is not updated after a deposit is processed.
- The withdrawal process takes longer than it should.
- When you claim a bonus, it does not appear in your account.
- Verification of your account or submitting documentation takes longer than expected.
- Issues logging in or concerns about the security of your account.
- The games fail to load or crash while playing, or successful bets are not paid out.
Top Tip: Reach out as soon as possible to resolve the issue.

Filing a Complaint at Cashwin

If you feel you have a valid complaint, you can follow a few steps.

1
If you have a grievance, contact the customer support team by live chat or email and explain it clearly. In most cases, complaints are resolved after contact is made. Include the following information:
- Account username
- Full name as registered on the account
- Send the complaint from the registered email address
- The subject line of the email should contain the reason for the complaint
- A detailed description/explanation of the complaint/claim
- Specific dates and times associated with the complaint
2
In cases where the Support Department cannot resolve the issue immediately, complaints are forwarded to the Casino administration. You will have a response within 10 days of the outcome of the complaint.
3
Be sure to keep a record of all communications, including chats and emails. If you are unable to download, take screenshots. Any information you send will be kept confidential.
Filing a Complaint at Cashwin
Top Tip: Download the chat transcript to support your complaint.

How to Escalate a Complaint (ADR/Regulator)

The section for Complaints and notices can be found in Section 19 of the Cashwin Terms and Conditions. Cashwin is operated by Softgenius N.V. and licensed in Curaçao. A player can escalate a dispute if internal resolution fails to eCORGA or AskGamblers, or to Curaçao eGaming Commission by visiting the company's website.

User Feedback & Responsiveness

I looked at some of the platforms that players have used to review their user experience at Cashwin and have summarised the main points below:

Category	Positive Highlights	Negative Trends
Withdrawals	Some resolved, typical 72h processing	Frequent delays, bonus verification issues
Bonuses	Generous offers, varied promotions	High wagering requirements, small max bets
Customer Support	24/7 chat/email; decent responsiveness	Mixed effectiveness in problem resolution
Trustworthiness	Licensed in Curacao, good encryption	Numerous fraud and rigging allegations

Can You Rely on Cashwin Support?

If you have a complaint, Cashwin will try to resolve it as soon as possible. If you're having issues, whether technical or questions about a delayed Cashwin withdrawal, please contact Cashwin support.
Any concern you have will be handled professionally and confidently by them. Customer support at Cashwin is available to help you get the most out of your betting experience

FAQs

How can I contact Cashwin customer support?

You can contact Cashwin customer support via the live link button, or email them using one of the many email links.

What should I do if my withdrawal is delayed?

The withdrawal process typically takes 72 hours after approval. Contact support via live chat or email if this deadline has passed.

What documentation do I need for a complaint or withdrawal issue?

As well as your account ID, make sure that you submit any download documents and screenshots.

Jo Davies Sports Betting Writer 

As a sports writer, Jo Davies has done it all, from the Springbok Sevens to the Indian Premier League cricket, karting, and snooker, and is known for her detailed reviews and in-depth features of the games she covers. Away from the keyboard, Jo volunteers trackside as an MSA scrutineer for motorsports and unwinds at home with her dogs, cats, and tortoise or outside in nature, usually with a good book.