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Mega Dice Customer Service & Complaint Resolution Guide 2025

Having access to quick and helpful customer service is an important part of the user experience at any online bookmaker. Any concerns or questions that I had regarding the site or my account were resolved quickly by the Mega Dice customer service team. I will help you understand all the services the customer support team offers and how complaints are handled.

Jo Davies
Jo Davies

Last updated: 2025-07-02

Chad Nagel

5 minutes read

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    How to Contact Mega Dice Customer Support?

    Mega Dice Customer Support

    Mega Dice Customer Support

    There are a couple of ways that I can reach out to the Mega Dice Support Team, depending on what I need assistance with:

    Mega Dice Customer Support

    Mega Dice Contact SupportHow to Contact Mega DiceBest For
    Live ChatClick on the live chat buttonSimple queries, fast, available 24/7.
    Email SupportSupport: help@megadice.com Complaints/Suggestions: complaints@megadice.comComplex issues may require attachments. May take a few hours.
    Social Media

    Instagram: Mega Dice Instagram

    Telegram: @megadicecasbot

    X: Mega Dice X

    		Soft Issues
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    Mega Dice Help Desk and FAQs

    Mega Dice Help Desk

    Mega Dice Help Desk 

    Consider checking the FAQ section before contacting customer support. It may be possible to resolve your issue through the Mega Dice help desk. Frequently asked questions can be found in the Help section of the top left menu. There is a lot of helpful information, including: 

    Mega Dice Help Desk

    QueryInformation
    Common QueriesTypical questions like how long withdrawals take and how to claim free spins, etc.
    AccountHow to verify account, account history, forgotten passwords, etc.
    Deposits & WithdrawalsHow to deposit, information about confirmations, verification, fees, etc.
    BonusInformation about bonuses and wagering requirements.
    Casino Game Fairness and more information about games.
    SecurityInformation on the security measures at Mega Dice.
    SportsbookInformation about betting limits and esports,
    $DICEHow to buy and use $DICE coin at Mega Dice and more.
    WalletConnectHow to register, deposit and withdrawing using WalletConnect.
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    Mega Dice’s Complaint Resolution Process

    There could come a time where you cannot have your concerns dealt with as you feel fit. If you have Mega Dice issues or complaints, we recommend that you handle them as follows:

    1. 1

      Reach out to the Mega Dice contact support team and clearly explain your problem. It could be something that you can discuss and fix via the live chat; otherwise, contact help@megadice.com. 

    2. 2

      If you are using email, then you can add any attachments or screenshots that may help your case. Make sure that you include your username and information, such as the time and date.

    3. 3

      If after making contact, your problem persists, try asking to speak to a supervisor or manager and ask for a reference number.

    4. 4

      Should you still not have a solution to your problem, you can escalate it to the complaints department at complaints@megadice.com. Again, be as clear as possible and include as much evidence as possible.

    5. 5

      While the complaint can be resolved in a few days, it can take up to 28 days to be finalised.

    Mega Dice’s Approach to Dispute Resolution

     Mega Dice’s Terms and Conditions outline the complaint process in Section 22. It states that if a dispute is not resolved, players can contact the Curaçao Gaming Commission. In the subject matter, put Player Complaint – Mega Dice – and the date it occurred.
    You will have 6 months from the date the issue happened to file a complaint with the Curaçao Gaming Commission. They will get an independent ADR to handle the complaint.

    Security and Confidentiality in Handling Complaints

    In line with the license regulations, the Privacy Policy ensures that your privacy is protected, even if you make a complaint. The complaint process is protected by security measures in addition to protecting personal and financial information. Due to this, you will not have to worry about sensitive information being disclosed.

    Customer Service Tips for a Smooth Experience

    When you know how to navigate Mega Dice's customer support channels, you can easily get help. For stress-free customer service, check out these tips:

    1. Always check the FAQ section first. The section has a lot of information that could answer your questions or put your mind at rest.

    2. Have all the information that you need ready, including your account details and any Mega Dice deposit or withdrawal requests.

    3. For urgent or time-sensitive issues, contact the live chat first.

    4. You can contact Mega Dice via email if you have detailed questions. Ensure that your information is as detailed as possible and is as clear as possible.

    5. If you are a VIP Level 9 or higher, contact your dedicated VIP manager for assistance.

    What to Do If You’re Not Satisfied with the Resolution?

    Some complaints may not be resolved by the Mega Dice complaint handling process. The following steps can be taken in this situation: 

    1. 1

      Try contacting another member of the Mega Dice customer support team if you've only spoken with one. 

    2. 2

      If you have exhausted the channels available to you at Mega Dice, contact the Curaçao Gaming Commission.

    Mega Dice Customer Service & Complaints Conclusion

    At the end of the day, Mega Dice is committed to resolving customer complaints and ensuring that you have the best possible user experience. 
    The dedicated customer service team will try to address any Mega Dice issues and complaints that you have quickly and fairly. You can feel comfortable reaching out to the team with any questions that you have.

    Jo Davies
    Jo Davies Sports Betting Writer 

    As a sports writer, Jo Davies has done it all, from the Springbok Sevens to the Indian Premier League cricket, karting, and snooker, and is known for her detailed reviews and in-depth features of the games she covers. Away from the keyboard, Jo volunteers trackside as an MSA scrutineer for motorsports and unwinds at home with her dogs, cats, and tortoise or outside in nature, usually with a good book.