Mostbet Customer Service

If you’re a registered bettor at Mostbet and need to contact Mostbet’s customer care, here’s what you can do. 

How to Contact Mostbet Customer Service

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 Mostbet customer service is available 24/7, but some channels might provide a quicker response. The sportsbook offers several emails for different purposes but also has a specific customer care email to resolve technical issues.

The quickest way to receive a response is through the live chat feature, but you can also use the Telegram channel to converse directly with a support agent. We’ve listed all the available channels in the table below for more information. 

How to Make a Complaint About Mostbet

Processing disputes against sportsbooks can be complex, depending on the severity of each case.

The customer support channels would help process complaints, but Mostbet customers must prepare a few things before contacting the agents. 

Understanding The Challenge

As soon as you encounter an issue, the first thing you must do is understand what may have caused it. Reread Mostbet’s terms and conditions, review your bet history, and check if any notifications pop up to notify you of the issue.

When you spot details that can help explain what happened, taking screenshots is essential.

They can help the customer support team understand the issue so they can process your complaints faster. Some of the screenshots you can take include:

• Your bet history
• Your Mostbet deposit/withdrawal history
• Your last/problematic bet slip
• Error notification (if any)

Initial Steps for Resolution

Once you’re ready to report the issue to the sportsbook, you can send a written complaint to Mostbet’s customer service email. Make sure to thoroughly explain the details of the problem and attach the screenshots.

The support agents might also ask for further information about your Mostbet account.

Bettors must report the issue within 10 days of being aware of the problem, and the documents attached must be able to support the claim. If you fail to submit supporting proofs, Mostbet will reject the claim. When Mostbet approves your claim, the sportsbook will take 20 days to review the issue. 

Legal and Adjudicative Recourse

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If Mostbet fails to respond or provide a fair resolution, you can go to the sportsbook’s licensor for help. Mostbet is a Curacao-licensed betting platform, so you can visit Curacao’s website to submit a complaint against Mostbet.

Bettors must note that the licensor set several rules that they must follow before contacting Curacao:

• Bettors have discussed the dispute with Mostbet before contacting Curacao.
• Bettors can provide valid credentials as proof of identity.
• If the bettor is represented by someone else, the representation must provide valid identification.
• Bettors hoping to complain using a language other than English should tell Curacao to receive directions using the language the bettor is comfortable using.

After ensuring you follow Curacao’s rules, the licensor will ask you to complete the complaint form. The form will ask for relevant data, which you must fill out before the licensor can process the dispute.