How to Contact PIN-UP Customer Service: Support Channels Explained

How to Contact PIN-UP Customer Service?

The PIN-UP customer service chat is available 24/7, allowing bettors to contact the sports betting platform anytime. Bettors can access it in the footer or the collapsible sidebar.

In our experience, the live agents are friendly and do their utmost to help bettors solve any issues they might have.

Besides the PIN-UP customer service live chat, there’s also a support email and Telegram support channel. While you can wait up to 48 hours for a response on the support email, the Telegram chat is typically faster.

Unfortunately, we didn’t find a PIN-UP contact number, but with the 24/7 Telegram and live chats, we’re not too worried. Below, we list the different support channels for easy access.

How to Make a Complaint About a Bookmaker?

hen you make a complaint about a bookie, there are several steps you must follow. Without following these steps, it’s likely your complaint can become invalid or simply ignored. We examine the process to ensure all bettors know what’s expected of them.

Complaints about the PIN-UP website typically concern more severe issues than everyday problems. These issues include:

• Unfair closure of your PIN-UP account
• Miscalculated winnings
• Terms and conditions that violate regulations
• Criminal activity like underage gambling
• Cancelling bets or odds without reason

Understanding the Challenge

Not all bookmakers are equally good at customer support. Bookies often have international licenses from organizations in other countries. The distance can delay the complaints process. Organizations based in other countries can also have different sports betting rules from the ones you know.

Still, whether the complaint will result in a satisfactory solution or not, it remains a good idea to file one. That’s because it establishes a record against the bookie and can become helpful if you have to escalate the issue.

Initial Steps for Resolution

Bettors must lodge their complaint within 30 days of the issue occurring. If they file it after 30 days, the bookie can decide whether to accept the complaint or not.

While they can use live chat and Telegram chat to make the complaint, the best option is the support email. Using the PIN-UP customer service email address is best when complaining.

The email chain gives you a written copy of your conversation with the bookie. That way, if you’re forced to escalate the issue or are unhappy with the resolution, you can show the emails as evidence. Bettors should expect to receive confirmation of their email within 48 hours. However, the actual solution might take longer to determine.

• Email: support@pin-up.support

Legal and Adjudicative Recourse

Sometimes, contacting PIN-UP customer support about the dispute doesn’t resolve it. In that case, you should contact the licensing authority. This bookmaker holds a Curacao eGaming licence, which Antillephone regulates.

As such, you must contact Antillephone using their complaints email and provide all the necessary details.

This information includes your name, surname, account login, username, and the dispute. It’s also a good idea to add any evidence you have, such as screenshots and the like. The email you have to use when sending this licencing authority a complaint is:

• Complaints Email: complaints@antillephone.us 

Antillephone license validation