Contact Spreadex Customer Support: Services Available

A top sports betting platform should have multiple customer support methods, as it’s the only way bettors can get help when they have a problem. 

As such, part of our review process is checking what methods are available, from a Spreadex customer service free phone number to a live chat. We also take the time to see how bettors can file complaints at this bookmaker.

How to Contact Spreadex Customer Service?

We looked at the bookie’s support options to answer the question, “How do I contact Spreadex customer service?” There’s a dedicated Spreadex customer service telephone number for Sports Trading customers.

Besides the telephone number, bettors can use the support email to get their questions answered. 

However, the only Spreadex customer service 24/7 option is the freeline or the overseas phone line, and that’s only in emergencies.

The live chat is only available between 7:30am and 10pm Monday through Saturday, and it only becomes available at 8:30am on Sundays. Below, we list the various contact methods every Spreadex new customer should know: 

Image Credits: Spreadex

How to Make a Complaint About a Bookmaker?

Now that we’ve examined the support channels on the Spreadex website, we'll examine the complaints system in more detail. Complaints typically involve more severe issues than wanting help with the registration process or claiming Spreadex bonuses. 

As such, there’s a specific process in place, which we’ll discuss in detail. However, first, let’s consider valid reasons for making a complaint:

• If a win isn’t credited to your account

• Any criminal activity like underage gambling

• Should the bookmaker unfairly close your Spreadex account

• If you believe the pre-match or live betting odds are fixed

Understanding the Challenge

The first thing to know about making a complaint is that it can have some challenges. Many bookmakers and licensing authorities are located offshore, which can result in different rules and regulations to where you’re based.

This can result in delays when handling disputes or lead to an unsatisfactory conclusion. That’s why you should always have a look at which licence the bookmaker is using. Luckily for users of Spreadex, the licensing authority is located close to home, as only UK, Ireland, and Denmark residents can use the site.

Initial Steps for Resolution

When making a complaint related to sports betting, you can use the Spreadex customer services phone number. 

However, general complaints can also be sent to the support email or by mailing the office. If you believe there’s been a regulatory breach, then you can email the dedicated email for these concerns.

It’s best not to use the Spreadex customer service live chat, as it won’t be regarded as a proper complaint. All complaints must include your name and account reference, the client you’re representing (if applicable) and the details of the dispute. 

The bookie will aim to resolve the complaint as fast as possible, with informal complaints typically resolved within three days. On the other hand, formal complaints will follow the 8-week process. Below, we list the various complaint methods:

• Sports betting Line: 08000 526 575

• General Complaints Line: 01727 895000

• General Complaint Email: info@spreadex.com

• Regulatory Complaints Email: disputes@spreadex.com

• Mail Address: Spreadex Ltd at Churchill House on Upper Marlborough Road, St Albans

Legal and Adjudicative Recourse

Sometimes, contacting Spreadex customer relations won’t result in a satisfactory resolution. At that point, your only option might be to take legal recourse by contacting the licensing authority. This bookmaker is licensed by the United Kingdom Gambling Commission (UKGC).

You must provide all the relevant information when filing a complaint with UKGC.

Image Credit: Gambling Comission

Non-UK casino players can follow the steps as set forth by the Alderney Gambling Control Commission:

• Complains Portal: www.gamblingcontrol.org/player-complaints