BC.GAME Customer Service | Complaints and Contact Methods

Before completing the BC.GAME registration process, you should know how to contact the support team. Customer service is one of the most critical factors of a betting site. However, it can also be a challenging one. We explore the support to see how to contact BC.GAME customer care and make complaints.

How to Make a Complaint About a Bookmaker

Problems and disputes can always occur when using a bookmaker. While less severe problems
can be solved using customer care at BC.GAME, more serious ones might require other
actions.

 Complaints are official communication with the bookmaker and its licensing authority. It explains a problem you encounter and asks for a formal investigation. However, you don’t file complaints for just anything at the BC.GAME customer support. Complaints are mainly for more severe issues, such as the following:
● Fraudulent activity on the sports betting site
● Illegal terms and conditions or activity
● Unfair management of your account or winnings
● Fixed odds or match results
● Inaccurate winning calculations or match results
● Unfair cancellation of your wagers
● Illegal closure of your betting account
However, you shouldn’t lodge a complaint if you have less severe issues, such as troubles with
live betting options. The BC.GAME customer care number, email, and live chat handle
everyday issues like asking how to claim a football betting bonus.

Understanding the Challenge

When making a complaint via the BC.GAME customer service number, live chat, or email, you may encounter some challenges. International bookmakers like this one typically have a
licensing authority in a different country to the one you’re in.

 Since this particular bookie prohibits Curacao residents from using the site, it’ll be illegal to bet
on BC.GAME if you’re in the same country as the licensing authority (which is Curacao). 

When filing a complaint, being in a different country can lead to delays in the investigation. It
can also mean they don’t take your concerns as seriously. Further, just because you lodged a
complaint doesn’t mean the investigation’s outcome will favour you. 

There’s also the issue of the Curacao Gaming Control Board not handling complaints. While the
organisation aims to implement a complaints procedure in 2024, it hadn’t happened as of the
time of this writing.

Initial Steps for Resolution

While making complaints can present various challenges, it’s better to make one than leave it
alone. However, you must follow the outlined process when complaining. You can’t use a
BC.GAME customer care phone number for this bookmaker to make complaints.

Instead, you must use the email. Bettors must describe their dispute in the email and provide
screenshots if possible. They must also provide their login and account details, like their
BC.GAME customer care email ID.

Legal and Adjudicative Recourse

If you’ve tried resolving the issue with the bookie but failed, the next step is to contact the
licensing authority. The Curacao Gaming Control Board (GCB) licences the BC.GAME website
but didn’t have a complaint procedure in place at the time of review. 

As such, bettors can’t lodge a complaint through the licensing authority. Nevertheless, you can
contact the GCB with your complaint using the methods below. However, the entity might place
your complaint on hold until it has a set procedure in place. 

● Contact Form: https://www.gamingcontrolcuracao.org/contact
● Email: info@gcb.cw
● Phone Line: +(599 9) 737-2299

Alternative Ways to File a Complaint AgainstBC.GAME

Since the licensing authority isn’t a viable option at this point, bettors might need to use some
alternative ways to file a complaint. They can leave BC.GAME customer reviews at sites like
Trustpilot, though it won’t be classed as an official complaint. It’ll be a negative review, but the
bookmaker may still respond to it.

How to Contact BC.GAME Customer Service

So far, the best way to resolve your issues is to contact the bookmaker directly. However, the
bookie doesn’t have a BC.GAME customer care mobile number bettors can use. Instead, only the following methods are available

Live Chat

The live chat is available 24/7 with friendly agents. However, we did experience some delay in
the agents’ response. While they answered all of our questions, we sometimes had to wait a few
minutes between responses. 

Still, it’s not a dealbreaker, and the live chat provides support in multiple languages. Further, the
live chat is also a portal where you can find answers or ask the AI chatbot for information. It’s
ideal to learn about the BC.GAME new customer offer or how to register. Any messages and
news will also be available through the live chat icon.

Phone Support

Unfortunately, there isn’t a customer care number of BC.GAME available. This bookmaker
only provides support via email and live chat. While it has a few social media channels, not all
are available as support methods

Contact Email Support

While there might not be a BC.GAME app customer care number, the bookmaker does
provide a support email. Bettors using this email should know that a response can take up to 24
hours. 

● Email: support@bc.game

Help Desk & FAQ

For bettors who want an answer instantly and don’t want to wait for live chat to respond, there’s
an extensive Help Centre. FAQs and the Help Centre will answer various questions. You can
also search the blog via the live chat or the footer link to find articles answering your questions. These resources are excellent ways for bettors to help themselves without a waiting period.

Community

Another way for bettors to stay updated is to use the social media channels. However, these
aren’t official support channels like a BC.GAME customer care WhatsApp number would be.
Instead, these channels are more to stay updated with the latest news and updates. The available social media accounts are:
● Global Telegram: https://BC.GAME/telegram
● Telegram: @bcgamewin
● Github: @bcgame-project
● X: @BCGameOfficial
● Facebook: @bcgameofficial
● Discord: @BCGameOfficial
● BitcoinTalk: @BC.GAME Account
● Instagram: @bcgamecom